Terms & Conditions
Each house has it's house rules. Here is ours, please respect our rules and don't treat others the way you wouldn't want to be treated. We are all human beings trying to do good but because there are some bad apples we had to set the following terms and conditions to make sure our house is kept in order.
By using the Site in any manner, including but not limited to visiting or listing or browsing the Site, you (the "user", " seller" or "you") agree to be bound by this Agreement, including additional terms and conditions and policies applicable to a seller. This Agreement applies to sellers, including without limitation users who are advertisers, contributors of content, information and other materials or services on the Site.
What is Jewellery Marketplace?
The ethos of Jewellery Marketplace is to provide a platform to support emerging and established UK jewellers. Jewellery Marketplace is a jewellery and watches website which provides a platform for real UK based jewellers which are selling their own jewellery products watches
Jewellery Marketplace meets the needs of the modern shopper by providing a place to discover jewellery, jewellery care products and watches from UK jewellers. We reserve the right to remove sellers that do not fall within this framework at any time.
Jewellery Marketplace promotes the diversity of jewellery and watches and supports UK jewellers that have UK stock and selling via their Jewellery Marketplace storefront. Jewellery Marketplace supports independent jewellers that are small businesses, and Jewellery Marketplace supports multi-brand jewellers that might possibly have their own store(s) and are looking to diversify their selling options. In essence, we support sellers that have a legitimate business and are taking jewellery business seriously.
Jewellery Marketplace promotes sellers that physically own their stock and take their own pictures or use, with permission, pictures from product manufacturers for Jewellery Marketplace. We do not support the drop shipping business model. If a seller is thought to be running their business as a drop shipper then Jewellery Marketplace at its own discretion may remove that seller’s account(s) from the site without notice or prior warning to the seller and shall take any measures it deems necessary to ensure that subsequent drop shipping accounts are not opened on the Site.
Jewellery Marketplace permits sellers to list jewellery, jewellery care products, jewellery repair products, trophies, watches, watch straps, watch batteries to compliment their jewellery and watches range. Items must be in line with the jewellery trade.
Jewellery Marketplace Review Team reserve the right to suspend (or/and) remove any listing which they feel does not meet these criteria.
JEWELLERY MARKETPLACE IS A VENUE
Jewellery Marketplace acts as a venue to allow users, who comply with this agreement. Jewellery Marketplace's policies to offer, sell and buy jewellery, watches and jewellery related products within a fixed-price format. Jewellery Marketplace is not directly involved in the transactions between buyers and sellers. As a result, Jewellery Marketplace has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Jewellery Marketplace does pre-screen sellers but cannot ensure that a buyer or seller will actually complete a transaction.
Consequently, Jewellery Marketplace cannot and does not transfer legal ownership of items from the seller to the buyer.
Jewellery Marketplace tries to verify the true identity of a seller by asking the seller to provide and display full contact information. Buyers may contact the seller through the tools available on the Site. Buyer may arrange to visit sellers shop at own discretion.
You agree that Jewellery Marketplace is a venue and as such is not responsible or liable for any content, for example, usernames, information, graphics, images, photographs, profiles, data, text, audio, video, items, and links posted by you, other users, or outside parties on Jewellery Marketplace. You use the Jewellery Marketplace service at your own risk.
If you are joining the Jewellery Marketplace on behalf of a company or other legal entity or as the representative of a person who is not otherwise eligible to enter into this agreement, the terms "Seller", "you" and "your" refer both to you personally and to the legal entity or person you are representing.
In addition, some services offered through the Site may be subject to additional terms and conditions published by Jewellery Marketplace from time to time; your use of such services is subject to those additional terms and conditions, which are incorporated into this Agreement by this reference.
Usernames: Username of your account is visible to the
Password: Keep your password secure. You are fully responsible for all activity, liability, and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify Jewellery Marketplace of any unauthorised use of your password or any breach of security. You also agree that Jewellery Marketplace cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your username and/or password information to any other party other than Jewellery Marketplace without Jewellery Marketplace's express written permission.
Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email and
Account Transfer: You may not transfer or sell your Jewellery Marketplace account and Username to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
Account Ownership and Physical Location: Jewellery Marketplace sellers may only hold and operate one active storefront account for each brick and mortar shop's location. If a seller owns more than one physical shop he/she may open individual storefronts for each physical branch. Seller's account must only be operated by the named account holder or an authorised branch personnel only.
Feedback: Jewellery Marketplace takes feedback integrity seriously. Sellers and buyers may receive small incentives for general feedback, however, manipulation and/or bribery is not tolerated. This includes feedback from a related account, offering incentives/bribes in return for specific feedback. The Marketplace team reserve the right to remove any feedback which it suspects has been posted as a result of such manipulation or bribery and may close the seller account to which it relates.
Right to Refuse Service: Jewellery Marketplace reserves the right to refuse service to anyone at any time. Jewellery Marketplace's services are not available to temporarily or indefinitely suspended Jewellery Marketplace members. Jewellery Marketplace reserves the right, in Jewellery Marketplace's sole discretion, to cancel unconfirmed or inactive accounts.
Sellers are charged a subscription fee. Jewellery Marketplace automatically calculates and charges a percentage of the sale price when the item is sold based on Seller's subscription package. Jewellery Marketplace's Features and Fees are subject to change, are incorporated into this Agreement by reference. Increase to the Features & Fees for Jewellery Marketplace's services are effective after Jewellery Marketplace provides you with at least thirty (30) days' notice by posting the changes on the Site. However, Jewellery Marketplace may choose to temporarily change the Features & Fees for its services for promotional events; such changes are effective when Jewellery Marketplace posts the temporary promotional event on the Site. Jewellery Marketplace may decrease the fees as stated in the Features & Fees with no notice to you.
Jewellery Marketplace may, at its sole discretion, change some or all of Jewellery Marketplace's services at any time. In the event, Jewellery Marketplace introduces a new service, the fees for that service are effective at the launch of the new service. Unless otherwise stated, all fees are quoted in UK Pounds (GBP).
Seller accounts must stay up-to-date with all fees owed or the account may be suspended until all outstanding fees are paid in full.
In the event that a Seller’s product count falls to zero, their Storefront will remain active and will continue to show on the site. Sellers subscription fee will still be debited from the Shop owner’s PayPal account until the account has been officially closed, upgraded or downgraded.
A Seller account can be downgraded or upgraded at any time and it is the responsibility of the storefront owner to manually upgrade or downgrade subscription from SELLER's DASHBOARD.
A Seller account can be closed at the end of the free trial automatically with no further action required. If you wish to cancel a paid subscription you must advise us by email or by phone at least 7 days before the renewal date. You may also choose to stop using your seller account at any time but we offer no refunds.
You are responsible for paying all fees and applicable taxes associated with using Jewellery Marketplace.
A subscription fee is payable before the seller can open its own storefront and list products for sale or after the initial free trial period. If the seller chooses not to purchase a paid subscription after the initial free trial period expires or cancels its paid subscription the storefront and all products associated with the seller's account will be removed from the Site. A subscription fee is not refundable.
Fees and Termination
Advertising for Sellers
Advertising for Advertisers
Ad funding: Sellers may use funds available in their wallet from own sales or he/she may deposit funds into their wallet by using the Sites' PayPal payment system. Seller agrees to manage and maintain their Promotional advertising campaigns, set daily, weekly or monthly advertising budgets and preferred start and end time. Charges for promotions will be settled from your wallet, so please keep it sufficiently funded to run your advertising campaigns.
Ad fees: Ad fees are charged on a cost-per-click (or "CPC") basis, and you are responsible for paying for any clicks your ad receives. This means that you will be charged only when your ad is clicked, not simply when it is displayed.
Ad service pause: Your advertising campaigns can be scheduled to run on desired days and times so you can target your ads for times best suited to the audience you trying to reach. Advertising campaigns will be paused when an ad campaign reach, set by you, daily, weekly or monthly budget. Ad campaigns are automatically paused when they reach the Preferred End Time set in the schedule. Sellers and advertisers may pause Promotions at any time.
Ad service suspension: Should the wallet balance reach £0.00 all Promotion services will be suspended from the Site until the wallet balance is restored to a minimum of £20.00 for Subscription paying Sellers or £65 for advertisers.
Ad analytics and management: Sellers and advertisers have access to Promotions analytics to monitor and to optimise the performance of their ads. Sellers and advertisers may pause Promotions at any time.
Ad Disclaimer: Promotional advertising campaigns are subject to Jewellery Marketplace approval. Ads may not include content that infringes upon or violates the rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights. Jewellery Marketplace reserve the right to suspend or cancel any advertising campaign if the campaign, in any way, compromises Jewellery Marketplace's good name, violates advertising standards, violates the law, advertising products or services outside of the jewellery trade or violates any terms of this agreement. Sorry, but Jewellery Marketplace is not able to grant refunds for any charges related to clicked ads or refund any unused advertising balance.
Listing Description: By listing an item on the Site you warrant that you and all aspects of the item comply with Jewellery Marketplace's published policies. You also warrant that you may legally sell the item. You must accurately describe your item and all terms of sale in your listing. Your listings may only include text descriptions, pictures and other content relevant to the sale of that item. All items must be listed in an appropriate category with appropriate tags. You must not list an item more than once. If the "in stock" quantity is more than one, all items in that listing must be identical with the only exception being minor variations arising from items being hand-finished which must be included in the listing.
Binding Sale: All sales are binding. The seller is responsible for shipping up to the point of delivery or otherwise completing the transaction with the buyer within 30 days unless there is an exceptional circumstance, such as:
(a) the buyer fails to complete payment, or
(b) the seller cannot authenticate the buyer's identity. The buyer is obligated to deliver appropriate payment for items purchased unless there is an exceptional circumstance.
Fee Avoidance: The price stated in each item listing description must be an accurate representation of the sale. Sellers may charge reasonable shipping and handling fees to cover the costs for packaging and posting the items. Sellers may not charge excessive shipping fees or otherwise avoid fees. You may not alter the item's price after a sale for the purpose of avoiding Jewellery Marketplace transaction fees, misrepresent the item's location, or use another user's account without permission.
Site Currency: All listings are in GBP and the correct billing amount in GBP will always be displayed before you enter your payment details.
Promotional Codes: Sellers may issue promotional codes for promotional purposes only and these are to be used against purchases from the issuing seller’s storefront only. Promotional codes have no cash value and cannot be exchanged for money or credit. Sellers are expressly prohibited from selling promotional codes for their Storefronts, Jewellery Marketplace and/or the Jewellery Marketplace website. If the Seller is found to be selling promotional codes this may constitute fee avoidance.
Payment to Sellers: Jewellery Marketplace will deduct its Service Fee from that payment which the Seller agrees to pay to Jewellery Marketplace for creating, hosting, maintaining and providing the Jewellery Marketplace Site and Jewellery Marketplace Services, and hold the balance for release to the Seller in Sellers wallet. Sellers may request to withdraw funds from storefront sales, less Jewellery Marketplace fees, via My Wallet in SELLER'S DASHBOARD to their UK business bank account. Sellers must have a minimum of £65.00 in their wallet to request a withdrawal. Amount requested for withdrawal must not be tied into any current or past transaction made in less than 14 days or be subject to a dispute from the buyer. Seller may withdraw funds from Seller's wallet every 7 days free of charge. Any additional withdrawals made before the7th day bear an additional 1% charge (but no more than £20.00) and additional £2.00 processing fee.
You are solely responsible for your conduct and activities on and regarding to Jewellery Marketplace and any and all data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links (together, "Content") that you submit, post, and display on Jewellery MarketplaceCopyright Policy.
Restricted Activities: Your Content and your use of Jewellery Marketplace:
1. Must not be false, inaccurate or misleading
2. Must not be fraudulent or involve the sale of illegal, counterfeit or stolen items
3. Must not involve the sale of real fur items.
4. Must not infringe upon any third-party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy (see also, Jewellery Marketplace'sCopyright Policy)
5. Must not breach this Agreement, any site policy or community guidelines, or any applicable law or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
6. Must not contain items that have been identified as hazardous to consumers
7. Must not be defamatory, libellous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Jewellery Marketplace employees or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
8. Must not be obscene
9. Must not contain or transmit any code of a destructive nature that may damage, interfere with, intercept or expropriate any system, data or personal information
10. Must not modify, adapt or hack Jewellery Marketplace or modify another website so as to falsely imply that it is associated with Jewellery Marketplace;
11.Must not link directly or indirectly, reference or contain descriptions of goods or services that are prohibited under this Agreement or other policy documents as posted on Jewellery Marketplace.
By uploading Content to JewelleryMarketplace you promise that you own and/or have the right to use such Content in this manner and that such Content does not infringe any third party intellectual property rights. In the event that JewelleryMarketplace receives a complaint in respect of any Content posted by you, it shall be your sole responsibility to deal with such a complaint and to compensate JewelleryMarketplace for any loss suffered. JewelleryMarketplace reserves the right to remove any such Content immediately.
By uploading storefront and product images to JewelleryMarketplace, you agree that JewelleryMarketplace has the right to use your images to promote JewelleryMarketplace, your products and/or your storefront in any external press as well as across all JewelleryMarketplaceWebsites and JewelleryMarketplacesocial media channels and through other promotional channels.
Re-Posting Content: By posting Content on JewelleryMarketplace, it is possible for an outside website or a third party to re-post that Content. You agree to hold Jewellery Marketplace harmless for any dispute concerning this use. If you choose to display your own Jewellery Marketplace-hosted image on another website, the image must provide a link back to its listing page on Jewellery Marketplace.
Idea Submissions:JewelleryMarketplace considers any unsolicited suggestions, ideas, proposals or other material submitted to it by users via the Site or otherwise related to the Content and the tangible items sold on the Site by users such as tags, brand names, attributes or other (collectively, the "Material") to be non-confidential and non-proprietary, and JewelleryMarketplace shall not be liable for the disclosure or use of such Material. If at JewelleryMarketplace's request, any member sends Material to improve the site (for example to customer support), JewelleryMarketplace will also consider that Material to be non-confidential and non-proprietary and JewelleryMarketplace will not be liable for use or disclosure of the Material. Any communication by you to JewelleryMarketplace is subject to this Agreement. You hereby grant and agree to grant Jewellery Marketplace, under all of your rights in the Material, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, sublicensable and transferable right and license to incorporate, use, publish and exploit such Material for any purpose whatsoever, commercial or otherwise, including but not limited to incorporating it in the systems, documentation, or any product or service, without compensation or accounting to you and without further recourse by you.
Users are solely responsible for interactions with others. Users understand that JewelleryMarketplace does screen messages sent on Site. All users agree to exercise caution and good judgment in all interactions with others, particularly if meeting offline or in person.
Messaging is your way to communicate privately with other JewelleryMarketplace members. It’s essentially email, but purely for JewelleryMarketplace members. Messages are primarily intended for communicating about listed item, transactions and orders that are underway.
·You must not use messages to knowingly harass, threaten, blackmail or abuse another member.
·If someone explicitly tells you not to contact them, you must not use Messages to contact them again unless you are involved in an open transaction.
JewelleryMarketplace does not control the Content provided by users
Additionally, there may also be risks in dealing with international trade. By using Jewellery Marketplace, you agree to accept such risks and that Jewellery Marketplace (and Jewellery Marketplace's directors, agents, and employees) is not responsible for any acts or omissions of users on Jewellery Marketplace. Please use caution, common sense, and practice safe buying and selling when using JewelleryMarketplace.
Other Resources: Jewellery Marketplace is not responsible for the availability of outside websites or resources linked to or referenced on the Site. JewelleryMarketplace does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such websites or resources. You agree that Jewellery Marketplace shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or resources or via pop-ups which may appear when accessing the Site from your computer.
In the event a dispute arises between you and the Buyer, please contact JewelleryMarketplace Disputes Team.
Any dispute arising from or relating to the subject matter of this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales. Use of the Site is not authorised in any jurisdiction that does not give effect to all provisions of the Agreement, including without limitation, this section.
Should you have a dispute with one or more users, or an outside party, you release Jewellery Marketplace (and its directors, agents and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
JewelleryMarketplace, for the benefit of users, may try to help users resolve disputes, at their request. JewelleryMarketplace does so in its sole discretion, and it has no obligation to resolve disputes between users or between users and outside parties. To the extent that JewelleryMarketplace attempts to resolve a dispute, it will do so in good faith based solely on this agreement and its policies.
For transactions completed by PayPal: JewelleryMarketplace will not make judgments regarding legal issues or claims and all disputes related to financial transactions will ultimately be determined by PayPal.
JewelleryMarketplace and other graphics, logos, designs, page headers, button icons, scripts, and service names are trademarks or trade dress of Amber etc... Ltd. JewelleryMarketplace's copyright, trademarks, service marks, logos, business name, domain name, rights in get up and trade dress and all other intellectual property rights may not be used, including without limitation as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion.
Without limiting any other remedies, JewelleryMarketplace may, without notice, and without refunding any fees, delay or immediately remove Content, warn JewelleryMarketplace's community of a user's actions, issue a warning to a user, temporarily suspend a user, temporarily or indefinitely suspend a user's account privileges, terminate a user's account, prohibit access to the Site, and take technical and legal steps to keep a user off the Site and refuse to provide services to a user if any of the following apply:
(b)JewelleryMarketplace is unable to verify or authenticate any of your personal information or Content
(c)JewelleryMarketplace believes that a user is acting inconsistently with the letter or spirit of JewelleryMarketplace's policies and/or this Agreement, has engaged in improper or fraudulent activity in connection with JewelleryMarketplace or the actions may cause legal liability or financial loss to JewelleryMarketplace's users or to JewelleryMarketplace.
JEWELLERY MARKETPLACE, DIRECTORS, EMPLOYEES, AND SUPPLIERS PROVIDE JEWELLERY MARKETPLACE'S WEB SITE AND SERVICES "AS IS" AND WITHOUT ANY WARRANTY OR CONDITION, EXPRESS, IMPLIED OR STATUTORY. JEWELLERY MARKETPLACE, ITS DIRECTORS, EMPLOYEES AND SUPPLIERS SPECIFICALLY DISCLAIM ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, PERFORMANCE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, NO ADVICE OR INFORMATION (ORAL OR WRITTEN) OBTAINED BY YOU FROM JEWELLERY MARKETPLACE SHALL CREATE ANY WARRANTY.
IN NO EVENT SHALL JEWELLERY MARKETPLACE, AND (AS APPLICABLE) ITS DIRECTORS, EMPLOYEES OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, WHETHER DIRECT, INDIRECT, GENERAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, AND/OR INCIDENTAL, ARISING OUT OF OR RELATING TO THE CONDUCT OF YOU OR ANYONE ELSE IN CONNECTION WITH THE USE OF THE SITE, JEWELLERY MARKETPLACE'S SERVICES, OR THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOST PROFITS, BODILY INJURY, EMOTIONAL DISTRESS, OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
JEWELLERY MARKETPLACE'S LIABILITY, AND (AS APPLICABLE) THE LIABILITY OF JEWELLERY MARKETPLACE'S DIRECTORS, EMPLOYEES, AND SUPPLIERS, TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED TO THE GREATER OF (A) THE
YOU AGREE TO INDEMNIFY AND HOLD JEWELLERY MARKETPLACE AND (AS APPLICABLE) JEWELLERY MARKETPLACE'S AFFILIATES, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE LEGAL FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR BREACH OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.
Jewellery Marketplace does not guarantee continuous, uninterrupted access to the Site, and operation of the Site may be interfered with by numerous factors outside Jewellery Marketplace's control or otherwise.
Jewellery Marketplace is not currently a registered VAT company. It is specifically agreed and required of Sellers, should they be a registered VAT seller, to include all amounts inclusive of VAT. It will be the sole responsibility of the Seller to ensure that compliance with any and all tax laws have been adhered to. UK sellers are liable to notify Jewellery Marketplace of any change in VAT status. Jewellery Marketplace shall inform Sellers of changes to its VAT status by email or by post.
If any provision of this Agreement is held unenforceable, then such provision will be modified to reflect the parties' intention. All remaining provisions of this Agreement shall remain in full force and effect.
You and Jewellery Marketplace are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
This Agreement shall in all respects be interpreted and governed by the laws of England and Wales.
Sections What is JewelleryMarketplace Is A Venue, Membership Eligibility, Fees And Services, Listing And Selling, Prohibited, Questionable And Infringing Items And Activities, Content, Information Control, Interactions With Other Users And Private Messaging, Resolution Of Disputes And Release, JewelleryMarketplace's Intellectual Property, Breach, Privacy, No Warranty, Liability Limit, Indemnity, No Guarantee, Legal Compliance; Taxes, Severability, No Agency, JewelleryMarketplace Service, Choice of Law, Survival, Notices, Disclosures shall survive any termination or expiration of this Agreement.
Except as explicitly stated otherwise, any notices shall be given by post to JewelleryMarketplace; 24 Blakemore Park, Atherton, Manchester, M46 0EY or, in your case, to the email address you provide to Jewellery Marketplace (either during the registration process or when your email address changes). A notice shall be deemed given 24 hours after email is sent unless the sending party is notified that the email address is invalid. Alternatively, JewelleryMarketplace may give you notice by post to the address provided to JewelleryMarketplace. In such case, notice shall be deemed given three days after the date of posting.
Please note that JewelleryMarketplace will deal with all complaints (on valid receipt of your notice) as soon as they can and within a reasonable timeframe.
For issues with intellectual property, please provide the notice as specified in Jewellery Marketplace's Copyright Policy.
The services hereunder are offered by Amber etc...Limited aUK
24 Blakemore Park, Atherton, Manchester, M46 0EY.
Tel. 01204 895 514