Pierce push back
|Ship to||Cost||With another item|
|France by Royal Mail In 1 to 3 Business Days||£12.00||£0.00|
|Germany by Royal Mail In 1 to 3 Business Days||£12.00||£0.00|
|Italy by Royal Mail In 1 to 3 Business Days||£12.00||£0.00|
|Spain by Royal Mail In 1 to 3 Business Days||£12.00||£0.00|
|United Kingdom by Royal Mail In 1 to 3 Business Days||£0.00||£0.00|
|United States by Royal Mail In 1 to 3 Business Days||£15.00||£0.00|
Payments are processed securely by PayPal. You can use PayPal (if you have it) or use a credit or debit cards. PayPal will suggest registration to their service on their site at payment but you can choose to just process your payment without the need for a registration to their service.
Shipping on all orders placed Monday to Friday by 2:00 pm are dispatched on the same day by tracked and insured post. Items ordered on Friday after 2:00 pm and on Saturday and Sunday will be processed and dispatched on Monday or the following business day. A tracking code will be provided. Our aim is to dispatch items on the same day, however, on a very rare occasion it may take up 3 business days to process your order. You will be informed by email when the order is being processed and receive a follow-up email with tracking code and estimated delivery date. Please make sure emails from Jewellery Marketplace land in your main inbox. Should you not receive confirmation of purchase, please check your spam/trash folders and mark emails from us "Not spam" so you can continue to receive updates of your order. For insurance and security purposes all items are sent securely by a recorded insured post and require a signature on collection. If your destination country isn't listed, please use CONTACT SHOP to calculate and add a shipment option.
Ratnali Jewels return & refund policy Please note that our products are custom made to order and cannot be refunded. Our stringent quality control ensures that all our products meet the required criteria. We communicate via email before the start of production to ensure all details are processed as per your choice. What if the item is lost or damaged during delivery? We ship our goods via a method where receiver signature is required. Goods will not be left at your doorstep without a signature. All goods are inspected before shipment, however, if damage occurs during delivery we will request you to send the goods back. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return if one of the above return condition applies. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to a returns address provided and must keep proof of postage. It is strictly advisable to send your return via registered post.
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